Dear Mr. Baker,
This letter is to give testimonial to your organization and to the hospital in Kansas, with respect to my recent double heart bypass surgery as arranged through your good services at this hospital.
First – from entering the hospital on Thursday until I was wheeled into the surgery operating room on Friday at noon (28 hours later), I was given a feeling that people genuinely care, and that they all did their utmost to make me feel at ease and in safe hands.
Second – from the second of waking up after surgery and finding myself helpless and in pain in the ICU, I quickly found out that I was in the caring hands of the hospital’s real front-liners: the Registered Nurses, who almost instantly become your personal full-time assistant to help you in every possible way through these first two days as and when everything aches: body, mind, soul, & spirit. My front-liner RN was named Harold. I am, and always will be, thankful to this gentle giant and his every effort to meet my discomforts and pains with all he could do. There were others as an Amy, a Jim, a Dwayne who prepped me, a Ceton – all RN’s so important in helping me find comfort and answers to the initial mind-set of will I make it?
Third – and most importantly – the operation has worked wonders for me, and I feel indeed a new man, restored to my levels of breathing and energy I had not known for many years. I am doing well, and if I feel some remaining sensation in my sternum, it is a pain of joy and thanks, a reminder of the precious gift I received through the good and caring minds and hands of the doctors & nurses.
May all be blessed by life.